Service
Response Management
Monitor, organize, and develop impactful conversations.
Enhance brand interactions and meet customer goals with an empowered Online Reputation Management approach.
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Enhance brand interactions and meet customer goals with an empowered Online Reputation Management approach.
Talk To Us Back to HomeRedefine customer experience by adopting contemporary standards of service quality and conversation handling to reinforce brand affinity.
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Navigate through the crisis and its aftermath with a comprehensive crisis management framework inclusive of 24x7 listening, crisis root cause analysis, real-time response, counter-strategy building, covert and overt enablements, and post-crisis evaluation.
Talk To Us Back to HomeGet deeper insights into your customer’s experience by filtering through reviews and separating noise from feedback.
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Monitor digital conversations, customer issues and sentiments with state-of-the-art Digital Command Centre and steer the way your brand is perceived.
Talk To Us Back to HomeSupport your customer’s journey across multiple channels with an all-inclusive Omni-Channel Framework that integrates a complex of touchpoints under one system and team.
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Analyze brand-specific and industry-specific conversations through our sophisticated DIVE framework and develop better campaigns, content, and business decisions.
Talk To Us Back to HomeUpgrade, build and train your in-house ORM team with HAWK’s best-in-class processes and practices.
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