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A Deep Dive into Measuring Customer Satisfaction and Advocacy: CSAT and NPS Metrics Demystified
In this article, we explore the importance of measuring CSAT and NPS, as well as how to capture and calculate these metrics. We also delve into the benefits of using both metrics together to gain a comprehensive understanding of the customer journey. Whether you’re a small business owner or a large corporation, understanding CSAT and NPS is crucial to improving customer satisfaction and loyalty.
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ACAF Framework: Step to step Guide on how ORM teams can leverage the power of Customer Feedback.
Your customer is always telling you what they want, all you need to do is listen. In today’s fast-paced and competitive market, businesses are constantly vying for customer attention and loyalty. To stand out and meet the ever-increasing expectations of consumers, it is vital for businesses to understand what their customers truly want. One effective […]
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7 reasons why your brand needs Online Reputation Management
Less than a decade ago people used to think of PR and brand reputation as things which only big companies and celebrity personas cared about. Small businesses did not care much about this as there was little room for customer feedback. The only feedback that a business used to get was that it was ignored […]
